Guaranteed Great Savings Portofino World® Rating No Booking Fees: Never have, never will. Manage Your Booking Service description Privacy Statement Credit card guarantee Free of charge Cancellation Guaranteed Great Savings Making your reservations with Portofino World ® is easy and safe. There are no hidden charges or booking fees. All prices of the rooms are final, Tax included (10% in Italy). What you see is what you pay, without any extra charges. That is why we always offer you great savings! Portofino World ® want you to pay the lowest price possible for your hotel. Should you find your hotel room, with the same booking conditions, at a lower rate on the internet after you have booked, we'll match it. Just contact our Booking Department within 24 hours of booking, with details of the website. [...] Portofino World ® Rating 5.00 / 5.00 = Excellent 4.00 / 5.00 = Very Good 3.00 / 5.00 = Good 2.00 / 5.00 = Okay (we remove owners with this rating) 1.00 / 5.00 = Poor (we remove owners with this rating) Service description This website has been created and is operated by Portofino World (trade name PORTOFINOWORLD.COM). We act as an intermediate between hotels and users in order to provide our users with the possibility to search and book hotel accommodation online. Our service is based on information provided by hotels. Although we do our utmost best to ensure that all information provided on this website is accurate, we cannot guarantee that all information is comprehensive and error-free nor can we be held responsible for interruptions or non-delivery of information. Privacy Statement Privacy Policy We highly value your trust in choosing Portofino World for your online hotel reservation. Therefore, we will duly and diligently safeguard and protect the privacy and confidentiality of your personal details (including your credit card details). Information collection When you make a reservation for a hotel (or any other type of accommodation), you will be asked to complete online forms providing for: your name, (home or office) address, (business or private) email address, (mobile, home or office) telephone number, credit card details (i.e. credit card type and number, CVC code, expiration date, credit card holder name) and to the extent available, reservation preferences and smoking preference. This information is required to process, book and complete your reservation (including the sending of a confirmation email of the booking to you). Disclosure of personal details For our services, we shall collect for the following purposes the following information: Reservation orders For the purposes of completing your booking and save for disclosures required by law, criminal investigations, subpoenas or court orders, we will only disclose your name and the credit card details to the relevant hotel with which a booking is made. However, please note that from time to time, we may use third party distributors which provide certain services and functions for and on our behalf. These third party distributors may have access to (part of your) personal information in order to perform their services and functions, but are subject to a confidentiality obligation pursuant to which they cannot use, share or disclose the information for any other purpose. Surveys By completing a booking, you agree to receive an invitation email to complete our guest review form which we will promptly send to you after your stay of the hotel, which review can also be completed anonymously. By completing the guest review, you agree that the completed guest review can be uploaded to our website at the relevant hotel information page for the sole purpose of informing (future) customers on the service (level) and quality of the relevant hotel. We reserve the right to adjust, refuse or remove review forms at our sole discretion. The guest review form should be regarded as a survey and does not include any (further commercial) offers, invitations or incentives whatsoever. If you no longer wish to receive a survey request email, you can simply click on the unsubscribe link or reply (with "unsubscribe" in the subject line). Newsletters and other information If you wish to subscribe for our newsletter or wish to receive other information from us (in respect of our, our affiliated companies' or business partners' products or services), we offer you the option to "Opt in" for this service. If you no longer wish to receive our newsletter and other promotional communications, you can simply click on the unsubscribe link or reply (with "unsubscribe" in the subject line). Visitor's registration and "cookies": For (improvement of) our service and product, we use (temporary and persistent) cookies to track browsing behavior and monitor and record the visits and use of our website(s). Cookies are text files stored at your computer, either temporary or persistent on your hard drive. Cookies are used for authenticating, session tracking (state maintenance), and maintaining specific information about the users of our website, such as site preferences or the contents of their electronic shopping carts. Furthermore, we will record your IP address, browser type, Internet Service Provider (ISP) for fraud, misuse and criminal investigation purposes. Log files For marketing analysis and quality improvement purposes, we collect on an anonymous basis various information with respect to the total amount of transactions, referring/exit pages, platform type, date/time stamp information and the number and location of clicks on a given page. Please note that from time to time, we may use third party service providers to collect, monitor and report on this anonymous data. Protect and secure your credit card information In order to protect and safeguard the personal data provided to us, we have implemented and use appropriate business systems and procedures. For example, your credit card information is transmitted to us through a secure server protocol, which encrypts all your personal and credit card details. The encryption method used is the industry standard "Secure Socket Layer" (SSL) technology. Our SSL certificate has been issued by Thawte (www.thawte.com). Furthermore, we have implemented and use security procedures and technical and physical restrictions for accessing and using personal information. Only authorized employees are permitted to access personal information for performing their duties in respect of our services. Our server and network are protected by firewalls against unauthorized access and we have intrusion detection systems that monitor and detect unauthorized (attempts to) access to or misuse of our servers. Your credit card details will be kept by us up to maximum 10 days after a booking is made. After that period, your credit card data will be deleted. Control over your data You always have the right to review the personal data you have stored with us. If your personal data is incorrect, we will change it upon your request. You can also ask to remove your personal data from its database by sending us an email to the aforementioned email address. When does our Booking Department send you emails? After you have made a booking, you will receive a confirmation message with all the information about your booking. You may take this confirmation to the hotel as proof of the reservation. Furthermore, after your stay at the hotel, we will send you the guest review survey, which we appreciate to be filled in by you. Your completed guest review form may be uploaded onto the relevant hotel’s information page on our website for the sole purpose of informing (future) customers of your opinion of the service (level) and quality of the hotel. To the extent that you have "Opted in" you may receive from us and from time to time our newsletter or other information. We are at all times entitled to change the way we collect, transmit and process the personal information and such other information as we may deem necessary. This Privacy Statement may therefore be amended from time to time in order to reflect the latest changes. Guarantees: Terms and Conditions As hotel prices can change frequently during the day, you must contact our Booking Department promptly by support ticket, but in any event within 24 hours of purchasing your hotel room through our Site. Your email should include the following information: your name, Booking reservation number and the website (example:www.Portofino World) where the lower rate is available. Incomplete or inaccurate emails will not be taken into account. Please take care of that. The guarantee is not applicable for same day bookings. The guarantee only applies in respect of a lower rate that is available for online booking. The lower online rate must be bookable when our Booking Department validate your claim, within the 24 hour period, screen shots will not be accepted as proof. The lower rate must be found online for an equivalent room at the same hotel as booked through Portofino World™ on the same check-in and check-out dates with the same booking conditions. The lower rate must be in the same currency. Our Booking Department will only match the difference between our rate and the lower rate if your reservation through our Site is completed and not cancelled or the subject of a no-show. If the claim is unsuccessful as it is not in accordance with our lowest rate guarantee terms and conditions, our terms and conditions of booking, including the cancellation policy are still applicable. "Lowest rate guarantee" does not apply to hotel rooms purchased through or in combination with membership rates, frequent stay, loyalty points or other "reward" type programs or special promotions of the hotel where the booking is made. Lower rates available through opaque sites where the exact hotel isn't known until after booking are also excluded from the guarantee. Credit card guarantee Hotels require credit card details in order to guarantee your reservation. Your credit card information will be sent directly to the reserved hotel. When you make a booking you will automatically enter into an agreement with the hotel you have chosen. We will not charge your credit card, as you will pay for your stay at the hotel. Be assured that we take our responsibility regarding your credit card information very seriously. We use the industry standard "Secure Socket Layer (SSL)" technology to encrypt your credit card details. Therefore we can guarantee that every transaction made is 100% safe and we will reimburse the first 50 euro should your credit card be misused or abused due to Portofino World™. The credit card company is obliged to pay the remainder. Free of charge Our service is free of charge. Unlike many other parties, Portofino World™ will not add any additional fees, like a reservation fee, to the room rate. Cancellation Please follow the instructions in the confirmation email in case you need to cancel your stay. If you cancel according to the cancellation policy of the hotel, it will be free of charge. We recommend you read the cancellation policy of the hotel carefully. If you cancel later than requested by the hotel or do not show up, the hotel might charge you a fee which is in most cases an equivalent for 1 night stay. Note, Portofino World™ will not charge you any cancellation fee whatsoever. Portofino World ®, a world apart.